Privacy Policy ra66

1. Collection of Personal Information

ra66 collects your personal information for the purpose of providing safe and responsible online casino and sports betting services that meet international licensing requirements. Information is collected through the account registration process, activity on the platform, and interactions with our customer support team.

The categories of information we collect include the following:

• Identity information: full name, date of birth, national identity card number (MyKad) or passport, nationality.
• Contact information: email address, mobile phone number, residential address.
• Financial information: e-wallet account details (Touch 'n Go, Boost), bank account information for FPX purposes, or crypto wallet addresses (USDT, BTC, ETH).
• Usage data: transaction records, betting history, login activity, IP address and device information.
• Communications: live chat session records, emails and feedback you send to our team.

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2. Use of Personal Information

The information we collect is used solely for legitimate purposes, including the following:

• Processing account registration and verifying member identity.
• Facilitating deposit and withdrawal transactions securely.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Managing bonus offers, promotions, and VIP programmes you participate in.
• Monitoring betting activity to identify patterns that require attention in relation to responsible gambling.
• Complying with legal obligations, licensing regulations, and directions from relevant authorities.
• Continuously improving our platform quality, user experience, and security systems.
• Sending administrative notifications, policy updates, and important service information.

ra66 will not use your personal information for third-party marketing purposes without your explicit consent. We respect your choice to opt out of promotional communications at any time.

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3. Data Storage and Security

The security of your personal data is a priority for ra66. We implement multiple layers of technical and organisational protection to ensure your information is safeguarded against unauthorised access, alteration, disclosure or destruction.

The security measures we use include:

• SSL/TLS encryption on all data transmissions between your device and ra66 servers.
• Encryption of data at rest for sensitive information such as financial details.
• Strict internal access controls — only authorised staff may access your personal information.
• Regular security audits and round-the-clock system monitoring.
• Structured security incident response procedures.

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4. Disclosure to Third Parties

ra66 does not sell, rent or trade your personal information to any third party for their own commercial purposes. However, we may share certain information in limited and controlled circumstances as follows:

• Payment service providers: To process financial transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost or crypto networks, the required information will be shared with the relevant payment processors.
• Technology partners: The gaming platforms and software providers we use may receive technical data necessary to deliver their services. All such parties are bound by strict confidentiality agreements.
• Regulatory authorities: ra66 will comply with any lawful request from government authorities or international regulatory bodies related to our licence.
• Business transfers: In the event of any merger, acquisition or asset sale, user information may be transferred as part of those business assets.

In all of the above circumstances, we ensure that the receiving parties are subject to data protection obligations equivalent to ra66's standards.

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5. Cookies and Tracking Technologies

The ra66 website uses cookies and similar tracking technologies to improve your experience, ensure smooth platform functionality, and analyse usage patterns in aggregate.

Types of cookies we use:

• Essential cookies: Required for core platform operations such as login session authentication and security. These cookies cannot be disabled.
• Preference cookies: Store user preferences such as language settings and display options to improve ease of use.
• Analytics cookies: Collect anonymous data on how users interact with the platform for internal improvement purposes.

You can manage cookie settings through your web browser settings. Disabling certain cookies may affect some functions on the ra66 platform.

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6. Your Rights as a User

As a ra66 member, you have certain rights regarding your personal information. We respect and facilitate the exercise of these rights:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to rectification: If your information is inaccurate or out of date, you may request that we correct it.
• Right to erasure: You may request the deletion of your personal information, subject to legal and licensing obligations that prevent immediate deletion.
• Right to restriction of processing: In certain circumstances, you may request that we limit how we process your information.
• Right to object: You may object to the processing of your data for specific purposes such as marketing communications.

To exercise any of the above rights, contact our customer service team via 24/7 live chat or email. We will process your request promptly and provide a response within a reasonable timeframe.

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7. Age Verification and Child Protection

ra66 strictly permits only individuals aged 21 and above to register and use our platform. This is an absolute requirement with no exceptions.

The ra66 registration process includes age verification through the submission of a valid identity document. If you have concerns that someone under the age of 21 is using our platform, please contact our support team immediately via 24/7 live chat.

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8. Changes to This Privacy Policy

ra66 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any material amendments will be communicated to you through:

• A notice displayed prominently on the ra66 website homepage.
• A notification sent by email to the address registered with your account.
• A message via the in-platform notification system.

Continued use of the ra66 platform after any changes take effect will be considered your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

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9. Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your personal information, the ra66 customer service team is ready to assist you at any time.

Available contact channels:

• Live Chat: Available 24/7 in Malay and English via the ra66 platform.
• Email: [email protected]

We are committed to responding to every privacy-related enquiry carefully and within a reasonable timeframe. Your satisfaction and trust are our priority.